To keep things efficient, we recommend waiting until you have specific dates before requesting a meet and greet. Availability can’t be guaranteed for future unknown dates. Once you submit a service request, the host will reach out if they’re available. If your situation is unique, feel free to email us at woof@petzpack.com.

We want to make this as efficient as possible. The meet and greet alone does not ensure that the host you meet will be available for unknown dates in the future. It’s best to wait until you have dates, then check that host’s availability by filing a service request. They will be in touch to schedule your meet and greet if they are available. If this situation doesn’t apply, please feel free to email us here: woof@petzpack.com

Just submit a request—there’s no obligation or cancellation fee. Your selected host will be notified of your requested dates and will respond within 3 hours or less.

Availability is better managed internally to avoid constant website updates. Since we board in hosts’ homes, many factors influence availability beyond just head count—such as home size, bedding requirements, and the temperament of other dogs in care. To check a host’s availability, please submit a request.

Petz Pack takes the safety of its pups very seriously and requires all new clients bring their pup to a Petz Pack location for an initial behavioral analysis prior to their first booking. The Petz Pack is also required to collect the necessary vaccination records and check for contagions.

The meet and greet is a one time requirement and is good for all of our supported locations. This is required by our insurance and is our promise to you that we do not board aggressive dogs, or dogs with contagions. Thank you for your cooperation.

All Petz Pack hosts have their own pets and regularly care for other Petz Pack pups. If you’re looking for one-on-one care, you may need a sitter who comes to your home, which we do not currently offer.

Mostly! Many hosts have flexible schedules, but they may step out for errands or personal plans. Rest assured, your pup will receive exceptional care, plenty of attention, and lots of playtime. Our policy ensures no pup is left alone for more than 4 hours at a time.

Safety is our top priority. Pups from different families are never left alone together. Your pup’s setup depends on your preferences—if they’re crated at home, we’ll crate them; if they have free roam, they’ll have a private room.

Note: In cases of severe separation anxiety, adjustments may be made to prevent damage to the host’s home.

Most hosts operate by appointment only between 7 AM – 7 PM, 7 days a week. While they’ll do their best to accommodate your preferred times, slight adjustments may be necessary to prevent overlapping traffic—especially in HOA-monitored areas.

Some hosts may not offer drop-offs or pickups on major holidays (e.g., Christmas, Thanksgiving) to observe family time. Sundays may also have limited availability for those attending religious services.

🔹 No extra daycare fee is charged on pickup day to allow for flexible scheduling.

Payment is processed via Square at pickup using any major credit card. Cash and checks are not accepted, but cash tips are always appreciated!

It varies based on the host’s experience, home size, and the needs of each pup—including energy level, medical or behavioral requirements, and bedding preferences.

Pups who are not crated receive their own room when the host isn’t home, which can limit capacity. However, sibling pups who can safely share a space may allow for more flexibility.

Our focus is always on quality over quantity to ensure superior care in the Tennessee Valley.

This is up to the host, but your pup’s information must be on file. Amenities are best paired with an overnight boarding stay, as hosts must safely secure pups they aren’t actively monitoring. Reducing isolation time helps ensure your pup enjoys their stay to the fullest!

Please bring your pup’s food, any food additives, and special treats that are part of their daily routine.

For other items like bowls, beds, and crates, check with your host to see what’s available or if you need to bring your own.

Pre-portioning is only required if your pup takes daily pill medication. Otherwise, it’s optional since we have their feeding regimen on file.

If you haven’t listed portion sizes in your pup’s profile, please update it. For complex feeding routines, check with your host—they may appreciate the extra preparation!

Hosts cannot handle or administer medication due to Alabama state law. If your pup requires daily pills, they must be pre-placed in a pill pocket and bagged with their pre-portioned food.

Hosts are also prohibited from administering oral liquids, ear medications, injections, or performing services like teeth brushing, ear cleaning, or anal gland expression. Please consult your vet before an extended stay to ensure pill pockets won’t affect your pup’s medication.

For more details, refer to our Medications Policy.

Log in and click the My Dashboard link and then, the Requests link. In the table view, there will be a link “Cancel” that will cancel the request and alert your selected host and update their calendar accordingly.

See an example